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I can’t find my vials on my account

AnyaAnya Posts: 78 ✭
edited November -1 in Trying to Conceive
I have several vials in long term storage to try for a bio sibling. I contacted NW after the merger because I couldn’t find them on my account. They said it was normal and that the info wasn’t lost. That was a month ago and I still can’t find them when I checked earlier this week. It’s really starting to stress me out. Is anyone else having this issue?

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    RedHeatherRedHeather Posts: 600 ✭✭
    edited November -1
    I’m having the same problem. There was a message at one point that said to call if you need to ship a vial, but hopefully the inventory view will be available again after the new website upgrade.
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    ttcnumber2!ttcnumber2! Posts: 33 ✭
    edited November -1
    Yep, for now you have to call to verify what you have in storage, they said probably with the next update that will be fixed.
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    NWC_Admin86NWC_Admin86 Posts: 83
    edited November -1
    Hello all this feature is coming soon! We will send out an email blast to keep everyone up to date on the latest developments.
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